BlueGrace Logistics

Freight Support Representative - Boston, MA

US-MA-North Quincy
Job ID
2017-1473
# of Openings
1
Category
Freight
Position Type
Regular Full-Time

Job Summary

The Freight Support Representative will be responsible for supporting the sales department with daily administrative task. The successful candidate will play a fundamental role in achieving our ambitious customer acquisition and revenue growth objectives.

 

Core Duties and Responsibilities

 

The following represents a list of essential duties and responsibilities.  Other duties may be assigned as required.

 

  • Honor and adhere to BlueGrace Core Values at all times.
  • Account set ups; running quotes; booking shipments (FTL and non BlueShip users)
  • Tracking shipments
  • Following up on truck load deliveries
  • Assisting with claims/disputes
  • Assisting new BlueShip users with any difficulties they may be having.
  • Data entry for Cost Analysis and running Cost Analysis for smaller accounts.
  • Checking Variance reports/ notifying customers of additional charges.
  • Tracking/Assisting in collections (PAID margin)
  •  Facilitating Credit App/Acct Set Ups
  • Creating Margin Reports (Paid/Invoiced) and shipped margin reports
  • General Administrative Duties

 

Other Duties and Responsibilities

 

To perform this job successfully, an individual must be willing and able to perform each essential responsibility satisfactorily.

 

  • Strong written/verbal communication and interpersonal skills.
  • Ability to interact with all levels of management.
  • Must be self-motivated and manage time effectively.
  • Must be goal oriented, driven to succeed, and competitive.
  • Must have a proven track record of success and achievement of goals.
  • Must have the ability to work under pressure and produce in a climate that demands high activity levels.
  • Must possess characteristics such as persistence, creativity, confidence, and ability to solve problems.
  • Must be willing and able to go the extra mile to provide our customers the best service for their shipping needs.

 

Experience, Education, and Skills

 

  • Bachelor’s degree not required but a plus (Any major)
  • Demonstrated track record of success in previous academic or work setting.
  • Strong organizational skills with ability to multi task and prioritize deadlines in a fast-paced environment.
  • Knowledge of Microsoft Office, particularly Excel, PowerPoint and Word.

 

Winning Behaviors and Competencies

 

  • Assume responsibility for and follow through on all customer requests to completion and customer satisfaction.
  • Works well both independently and in teams
  • Communicates effectively through all levels of the organization
  • Demonstrate professionalism, energy, motivation, enthusiasm and integrity

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