BlueGrace Logistics

Enterprise Operations Manager - Riverview, FL

Job Locations US-FL-Riverview
Job ID
2018-1543
# of Openings
1
Category
Enterprise
Position Type
Regular Full-Time

Job Summary

The Operations Manager role is a data driven, detailed oriented, project focused position established to serve the customer. Success is predicated on a collaborative management style driven by critical thinking, strategy development and timely execution.

 

#1 BE CARING OF ALL OTHERS

We value your dreams and believe in paying it forward.

 

BlueGrace Culture 

  • 5-time winner of the Tampa Bay Business Journal “Best Places to Work” Award
  • 2-time winner of the Tiny Pulse “Happiest Company” Award
  • Regular contributor to Metropolitan Ministries, Humane Society, and charities nationwide
  • Free Beer Fridays, Pie-Eating Contests, BooGrace, and numerous other fun activities
  • Learn more about our culture on Facebook/Instagram/Twitter – Follow @CultureBG

 

#2 SIMPLIFY

Life is already complicated-why not keep it simple?

 

BlueGrace Facts & Figures

  • BlueGrace is one of the fastest growing transportation management services in the US
  • Founded with 24 employees in Riverview, Florida, now have over 500 nationwide
  • Featured on the Inc. 500 since 2012, as one of the fastest growing companies in America
  • Backed by a $255 million private equity investment by Warburg Pincus
  • Serving over 10,000 satisfied customers

 

#3 PURSUE OUTRAGEOUS GOALS

It’s not in our DNA to settle for average or to come in second place.

 

Responsibilities

  • Daily communication between the customer, account manager and enterprise service representatives as it relates to the operations of the customer
  • Proactively manage the operations dashboard insuring BG is meeting and exceeding the service commitments to the customer
  • Identify logistics trends and work with the customer and enterprise team to mitigate any risks and act on opportunities for improvement
  • Manage any immediate systemic issues such as to systemic service failures, critical delays, multiple billing issues, and any other systemic concerns affecting the stability and health of the customer account
  • Deliver weekly review and monthly report outs to the customer based on their requirements
  • Develop, facilitate and implement account-specific projects. Responsible for executing milestones, updating and tracking progress, and communication completion for internal and customer visibility
  • Calculating the ROI and impact for projects and communicating value provided
  • Perform root cause analysis for any issues or concerns pertaining to accounts 

 

#4 EMBRACE CHAOS

Chaos will happen in life. It’s where all the good stories originate.

 

Requirements

  • Bachelor's degree or equivalent combination of education and experience
  • 3-5 years in the transportation industry required
  • Knowledge of CRM software; Spreadsheet software and Word Processing software
  • Experience using TMS systems preferred
  • Experience with EZ Claims database (Preferred but not required)

 

#5 BE HAPPY, HUMBLE AND HAVE FUN

Choose a work place that values your happiness, health and wants you to succeed.

 

Employee Benefits

  • We offer a very competitive base pay
  • Annual vacation days and paid holidays
  • Employees can purchase additional health/dental/life/disability/vision insurance
  • We offer a matching program for your 401K contributions

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