BlueGrace Logistics

  • Enterprise Operations Manager - Riverview, FL

    Job Locations US-FL-Riverview
    Job ID
    2018-1543
    # of Openings
    1
    Category
    Enterprise
    Position Type
    Regular Full-Time
  • Job Summary

    The Operations Manager role is a data driven, detailed oriented, project focused position established to serve the customer. Success is predicated on a collaborative management style driven by critical thinking, strategy development and timely execution.

     

    #1 BE CARING OF ALL OTHERS

    We value your dreams and believe in paying it forward.

     

    BlueGrace Culture 

    • 5-time winner of the Tampa Bay Business Journal “Best Places to Work” Award
    • 2-time winner of the Tiny Pulse “Happiest Company” Award
    • Regular contributor to Metropolitan Ministries, Humane Society, and charities nationwide
    • Free Beer Fridays, Pie-Eating Contests, BooGrace, and numerous other fun activities
    • Learn more about our culture on Facebook/Instagram/Twitter – Follow @CultureBG

     

    #2 SIMPLIFY

    Life is already complicated-why not keep it simple?

     

    BlueGrace Facts & Figures

    • BlueGrace is one of the fastest growing transportation management services in the US
    • Founded with 24 employees in Riverview, Florida, now have over 500 nationwide
    • Featured on the Inc. 500 since 2012, as one of the fastest growing companies in America
    • Backed by a $255 million private equity investment by Warburg Pincus
    • Serving over 10,000 satisfied customers

     

    #3 PURSUE OUTRAGEOUS GOALS

    It’s not in our DNA to settle for average or to come in second place.

     

    Responsibilities

    • Daily communication between the customer, account manager and enterprise service representatives as it relates to the operations of the customer
    • Proactively manage the operations dashboard insuring BG is meeting and exceeding the service commitments to the customer
    • Identify logistics trends and work with the customer and enterprise team to mitigate any risks and act on opportunities for improvement
    • Manage any immediate systemic issues such as to systemic service failures, critical delays, multiple billing issues, and any other systemic concerns affecting the stability and health of the customer account
    • Deliver weekly review and monthly report outs to the customer based on their requirements
    • Develop, facilitate and implement account-specific projects. Responsible for executing milestones, updating and tracking progress, and communication completion for internal and customer visibility
    • Calculating the ROI and impact for projects and communicating value provided
    • Perform root cause analysis for any issues or concerns pertaining to accounts 

     

    #4 EMBRACE CHAOS

    Chaos will happen in life. It’s where all the good stories originate.

     

    Requirements

    • Bachelor's degree or equivalent combination of education and experience
    • 3-5 years in the transportation industry required
    • Knowledge of CRM software; Spreadsheet software and Word Processing software
    • Experience using TMS systems preferred
    • Experience with EZ Claims database (Preferred but not required)

     

    #5 BE HAPPY, HUMBLE AND HAVE FUN

    Choose a work place that values your happiness, health and wants you to succeed.

     

    Employee Benefits

    • We offer a very competitive base pay
    • Annual vacation days and paid holidays
    • Employees can purchase additional health/dental/life/disability/vision insurance
    • We offer a matching program for your 401K contributions

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