BlueGrace Logistics

  • Specialized Services Representative - Riverview, FL

    Job Locations US-FL-Riverview
    Job ID
    2018-1771
    # of Openings
    1
    Category
    Strategic Ventures
    Position Type
    Regular Full-Time
  • Job Summary

    Job Purpose:

    The primary responsibility of a SSR is to support our customers by tracking, building, booking, and editing shipments.  SSRs are also responsible for various reporting to ensure carriers are receiving our pickup requests and rescheduling missed pickups.  The SSRs positions serves as a liaison between our customers and the carriers.

    Duties and responsibilities: 

     

    • Serving inbound customer requests
    • Communicating with carriers on behalf of our customers
    • Answering phones and responding to emails
    • Document collection
    • Proactively following up with concerned customers
    • Identify the best transit solution based on the specific shipment requirements
    • Relate to and build rapport with customers
    • Tender EDI pickup requests
    • Following up on all unconfirmed or rejected tender requests
    • Data Entry in form of entering shipment information info transportation management system

     

    Qualifications: 

    • High school diploma is required. College degree is preferred, but not required.
    • Strongly prefer a minimum of 6 months Transportation Experience
    • Superior Customer Service skills including the ability to recognize the needs of the customer and effectively address those needs through active communication
    • CRM or TMS system experience is a plus
    • Excellent written and verbal communication
    • Ability to calculate percentages, formulas and use spatial reasoning
    • Working knowledge of excel is preferred

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