This role is responsible to support our sales representatives and customers by reducing their time spent on maintaining existing customers. The overarching goal is to free up sales reps by acting as a liaison between customers and carriers so they can spend more time securing new business. A typical day in this role includes quoting, booking, editing, tracking, pricing bids, and filling in as the point of contact for unavailable sales reps.
#1 BE CARING OF ALL OTHERS
We value your dreams and believe in paying it forward.
- 5-time winner of the Tampa Bay Business Journal “Best Places to Work” Award
- 2-time winner of the Tiny Pulse “Happiest Company” Award
- Regular contributor to Metropolitan Ministries, Humane Society, and charities nationwide
- Free Beer Fridays, Pie-Eating Contests, BooGrace, and numerous other fun activities
- Learn more about our culture on Facebook/Instagram/Twitter – Follow @CultureBG
Life is already complicated-why not keep it simple?
BlueGrace Facts & Figures
- BlueGrace is one of the fastest growing transportation management services in the US
- Founded with 24 employees in Riverview, Florida, now have over 500 nationwide
- Featured on the Inc. 500 since 2012, as one of the fastest growing companies in America
- Backed by a $255 million private equity investment by Warburg Pincus
- Serving over 10,000 satisfied customers
#3 PURSUE OUTRAGEOUS GOALS
It’s not in our DNA to settle for average or to come in second place.
- Serving inbound customer requests
- Communicating with carriers on behalf of our customers
- Answering phones and responding to emails
- Document collection
- Quoting requests for customers and sales reps
- Proactively following up with concerned customers
- Identify the best transit solution based on the specific shipment requirements
- Relate to and build rapport with customers
- Data entry on pricing bids
- Tender EDI pickup requests
- Handling sales functions in place of unavailable sales reps
- Building and editing shipments within our Transportation Management System
- Other duties may be assigned as needed
#4 EMBRACE CHAOS
Chaos will happen in life. It’s where all the good stories originate.
- High school diploma is required. College degree is preferred, but not required.
- Strongly prefer a minimum of 6 months Transportation Experience
- Superior Customer Service skills including the ability to recognize the needs of the customer and effectively address those needs through active communication
- CRM or TMS system experience is a plus
- Excellent written and verbal communication
- Ability to calculate percentages, formulas and use spatial reasoning
- Working knowledge of excel is preferred
#5 BE HAPPY, HUMBLE AND HAVE FUN
Choose a work place that values your happiness, health and wants you to succeed.
- We offer a very competitive base pay
- Opportunity for uncapped commission and bonus potential
- Annual vacation days and paid holidays
- Employees can purchase additional health/dental/life/disability/vision insurance
- We offer a matching program for your 401K contributions