This role is responsible for the daily operations of Managed Logistics customers. This role will work closely with the Operations Manager and Director of Performance in a timely, proactive manner that exceeds the customer’s expectations. Hours are Monday through Friday, 8 am to 5 pm.
Duties and responsibilities:
- Answering inquiries from carriers, clients, and/or customers
- Mode Optimization
- Investigation and resolution of issues submitted by customers, carriers and/or suppliers
- Acting as a liaison between operations, carriers, and customers
- Daily interaction with internal staff, carriers, and customer personnel is required
- Prioritize workload based on collaboration with Operations Manager and EPD
- Savings identification
- Documentation of issues (carrier, supplier, customer)
- Relationship building with customer contacts, carriers and suppliers
- Creation of standard work instructions (SWI) and process improvement identification
- Practice continuous business improvements by reviewing procedures and work habits; Implement steps to lower cost while increasing performance
Qualifications:
- Degree in Logistics or related field and/or 1-2 years’ experience in logistics, transportation or related field
- Working knowledge of Microsoft Office Suite
- Experience working with Transportation Management Systems (TMS) is preferred
- Effectively express ideas orally or in writing as required to perform the job and ability to proactively communicate with individuals at all levels
- Work collaboratively with members of his/her team and establish/maintain effective working relationships when dealing with managers, supervisors, or co-workers
- Ability to think outside the box and look for solutions
- Must have a demonstrated ability in process improvement
*NO AGENCIES PLEASE