This role is responsible for the daily operations of Managed Logistics customers. This role will work closely with the Operations Manager and Director of Performance in a timely, proactive manner that exceeds the customer’s expectations. Hours are Monday through Friday, 8 am to 6 pm. 

Duties and responsibilities:

• Answering inquiries from carriers, clients, and/or customers
• Mode Optimization
• Investigation and resolution of issues submitted by customers, carriers and/or suppliers
• Acting as a liaison between operations, carriers, and customers
• Daily interaction with internal staff, carriers, and customer personnel is required
• Prioritize workload based on collaboration with Operations Manager and EPD
• Savings identification
• Documentation of issues (carrier, supplier, customer)
• Relationship building with customer contacts, carriers and suppliers
• Creation of standard work instructions (SWI) and process improvement identification
• Practice continuous business improvements by reviewing procedures and work habits; Implement steps to lower cost while increasing performance

Qualifications:

• Degree in Logistics or related field and/or 1-2 years’ experience in logistics, transportation or related field
• Working knowledge of Microsoft Office Suite
• Experience working with Transportation Management Systems (TMS) is preferred
• Effectively express ideas orally or in writing as required to perform the job and ability to proactively communicate with individuals at all levels
• Work collaboratively with members of his/her team and establish/maintain effective working relationships when dealing with managers, supervisors, or co-workers
• Ability to think outside the box and look for solutions
• Must have a demonstrated ability in process improvement

*NO AGENCIES PLEASE