BlueGrace Logistics

Operational Excellence Manager - Chicago, Loop

Job Locations US-IL-Chicago
Job ID
# of Openings
Position Type

Job Summary

The individual in this role will assist in the implementation and execution of projects that have been identified as “high impact” to the organization, specifically around bottlenecks, process improvement, operational efficiency and customer service – thereby reducing costs and reducing operational cost. This individual must possess an in depth understanding of the customer life cycle and how it interacts with all functional departments of the greater organization. Ability to work independently, with minimal direction and day-to-day oversight is a must.


Duties and responsibilities:

  • Directly support the Strategy team in managing and implementing Strategic projects and measuring results through strong analytics and defined KPIs
  • Proactively identify opportunities, solve problems and implement solutions to improve operational and quality performance
  • Monitor process performance to determine opportunity areas (e.g., bottlenecks, areas of low process performance)
  • Create and maintain a regular cadence for Business Process Improvement (BPI)
  • Lead and manage individual project teams and deployment plans across various functional levels and departments
  • Act as the internal business liaison to IT regarding current and future development of systems and tools based on business need
  • Assist in account setup and customer integrations


  • Bachelor’s in Supply Chain/Operations Management or Business preferred; not required
  • 3+ years of industry experience preferred
  • Strong analytical, problem solving and decision-making skills a must
  • Ability to lead, influence, collaborate and partner with cross functional departments to achieve desired business outcomes
  • Aptitude for prioritizing and managing multiple projects across multiple departments simultaneously
  • Strong project management skills


Key Competencies:

  • Drive for Results: Be accountable for strong individual and indirect team performance with a sense of urgency
  • Collaboration: Work cooperatively and partner with others in the organization to achieve objectives
  • Optimizes Processes: Continuously improve work processes rather than accepting the status quo
  • Customer Focus (Internal): Engage with internal stakeholders to learn and understand their needs


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