BlueGrace Logistics

Logistics Support Representative - Troy, MI

Job Locations US-MI-Troy
Job ID
2021-2579
# of Openings
5
Category
Managed Logistics
Position Type
Full-Time

Job Summary

This role is responsible for the daily operations of Managed Logistics customers. This role will work closely with the Operations Manager and Director of Performance in a timely, proactive manner that exceeds the customer’s expectations. Hours are Monday through Friday, 8 am to 5 pm. 

 

Duties and responsibilities:

  • Answering inquiries from carriers, clients, and/or customers
  • Mode Optimization
  • Investigation and resolution of issues submitted by customers, carriers and/or suppliers
  • Acting as a liaison between operations, carriers, and customers
  • Daily interaction with internal staff, carriers, and customer personnel is required
  • Prioritize workload based on collaboration with Operations Manager and EPD
  • Savings identification
  • Documentation of issues (carrier, supplier, customer)
  • Relationship building with customer contacts, carriers and suppliers
  • Creation of standard work instructions (SWI) and process improvement identification
  • Practice continuous business improvements by reviewing procedures and work habits; Implement steps to lower cost while increasing performance

 

Qualifications:

  • Degree in Logistics or related field and/or 1-2 years’ experience in logistics, transportation or related field
  • Working knowledge of Microsoft Office Suite
  • Experience working with Transportation Management Systems (TMS) is preferred
  • Effectively express ideas orally or in writing as required to perform the job and ability to proactively communicate with individuals at all levels
  • Work collaboratively with members of his/her team and establish/maintain effective working relationships when dealing with managers, supervisors, or co-workers
  • Ability to think outside the box and look for solutions
  • Must have a demonstrated ability in process improvement

 

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