BlueGrace Logistics

Logistics Operations Planner - Troy, MI

Job Locations US-MI-Troy
Job ID
# of Openings
Managed Logistics
Position Type

Job Summary

Are you a problem solver with a passion for tackling the complex issues that the transportation and logistics sector often brings? Join our Managed Logistics Team and find purpose in the day-to-day practices of getting our customer’s freight from point A to B.


The Logistics Support Representative (LSR) services our Managed Logistics customers by providing superior day-to-day support. In this role, you’ll execute on the frontline service that BlueGrace provides, therefore getting finished goods to store shelves, raw materials to manufacturers, medical equipment to hospitals, and more! The LSR must work proactively with the Operations Manager to reduce or prevent reoccurring delays or service failures. The typical day to day services include booking, editing, tracking, documentation, reporting, and pickup confirmation.


What’s in it for you?

  • Medical, Dental, Vision, Long/Short term disability, life insurance options available
  • Profit Sharing Program
  • Teladoc Service offered through insurance
  • An award-winning culture with unique perks, including Monthly Lunch & Learns, “Thank You” Lunch Provided each Friday, DEI Program,
  • Hybrid Work from Home Flexibility - Tuesdays and Thursdays are work from home days


What does a typical day look like?

  • Answering inquiries from carriers, clients, and/or customers
  • Mode Optimization
  • Investigation and resolution of issues submitted by customers, carriers and/or suppliers
  • Acting as a liaison between operations, carriers, and customers
  • Daily interaction with internal staff, carriers, and customer personnel is required
  • Prioritize workload based on collaboration with Operations Manager and Logistics Performance Director
  • Savings identification
  • Documentation of issues (carrier, supplier, customer)
  • Relationship building with customer contacts, carriers and suppliers
  • Creation of standard work instructions (SWI) and process improvement identification
  • Practice continuous business improvements by reviewing procedures and work habits; Implement steps to lower cost while increasing performance


What are we seeking?

  • Minimum of 1 year of Transportation Experience or degree in Supply Chain/Logistics
  • Superior Customer Service skills including the ability to recognize the needs of the customer and effectively address those needs through active communication
  • Experience working in a CRM and TMS system a perk
  • Excellent written and verbal communication
  • Ability to calculate percentages, formulas and use spatial reasoning
  • Proficient in Excel


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