This role encompasses payroll administration and all HR Operations to support the Human Resources Department. This position will be a vital support resource for payroll administration and internal HR initiatives. This position requires attention to detail and the ability to execute established processes to ensure smooth functioning of the HR department with a specific focus on our office in Guadalajara, Mexico. This position will report to the Chief People Officer.

Duties and responsibilities:

· Payroll & Benefits:

· Manage end-to-end payroll processes, ensuring accuracy and compliance with relevant regulations in multiple states for a population of over 550 employees (and growing).

· Maintain time and attendance records; enter new hires into the payroll system; processes changes in pay, tax status, etc.

· Be able to compute wages and overtime payments, calculate and record payroll deductions and PTO payouts and process terminations.

· Research, analyze and resolve payroll-related problems or questions.

· Maintain employee records and the HRIS (ADP WorkforceNow) and perform periodic data reconciliations to ensure accuracy.

· Collaborate with HR, Finance and Sales on variable compensation processing.

· Assist HR Manager with leaves and employee accommodation when needed.

· Conduct audits to ensure that payroll is processed in accordance with applicable approvals, policies, procedures, practices, reporting requirements, regulations, and laws.

· Support HR Manager in the set up and administration of benefits, including open enrollment.

· Support HR Manager with Onboarding of new hires, offboarding of departing employees, and employee changes and maintenance.

· Assist employees with payroll and benefits related inquiries.

· Assist with special projects as needed.

LMS:

· Works on assignments dealing with the routine and daily operation, use, and configuration of the LMS (WorkForceNow) to support the Talent Development department.

· Works with the HR and Engagement /Development Teams in uploading and maintaining training programs/assessments through LMS and manage course versions across asset libraries.

· Identifies and communicates opportunities for process and quality improvements, providing feedback on usage, defects, and suggested enhancements.

· Provides troubleshooting assistance for users regarding logging in to the LMS and accessing courses.

· Creates and updates resources to train and support learners on how to use the technology for online and professional development.

· Manages course enrollment including progress tracking as needed.

· Manages community areas within the LMS including functionality, appearance, tabs, and settings.

HR Operations

· HR support and point of contact for the Mexico office for all HR related matters.

· Execute HR tasks related to employee onboarding, offboarding, and data maintenance.

· Assist in the implementation and process flow of merit increases, performance appraisals, performance improvement plans, and disciplinary reviews in our HRIS (ADP WorkforceNow)

· Leverages internal communication vehicles to ensure employee awareness, understanding and participation in HR programs and processes.

· Support day-to-day HR operations, ensuring processes are followed and deadlines are met.

· Collaborate with HR leadership to streamline HR processes, optimizing efficiency, accuracy, and overall engagement.

· Stay informed about HR systems’ updates and best practices to recommend improvements based on emerging trends.

· Contribute to the implementation of HR programs and policies under the guidance of HR leadership.

· Assist in the communication and coordination of HR initiatives with cross-functional teams.

· Collaborate in the execution of employee engagement and recognition programs as needed.

Qualifications:

· Bachelor’s degree preferred; associate degree and any combination of training, education and experience that demonstrate the ability to successfully perform the key responsibilities of the position required.

· Bi-lingual Spanish/English

· Knowledge of Mexican employment laws, regulations, and best practices a plus.

· 3-5 years of experience processing high-volume payrolls (500 + headcount) – US multi-state and California payroll preferred.

· 2-5 years of experience in HR preferred (or any equivalent combination of training, education, and experience)

· Demonstrated knowledge of federal and state payroll requirements, labor regulations, and benefits and wage and hour laws.

· Familiarity with COBRA and ERISA regulations.

· Demonstrated knowledge of Payroll-related auditing practices and procedures.

· Ability to troubleshoot, resolve technical issues and to gain new technical skills quickly.

· Customer service skills, responsive attitude, and time management

· Strong oral and written communication skills; ability to communicate complex technical concepts in layman’s terms.

· Knowledge of integrated payroll and timekeeping systems; ADP WorkforceNow experience strongly preferred.

· Proficient skills using Microsoft Office applications, particularly Excel.

· Strong interpersonal skills.

· High integrity and an ability to maintain strict confidentiality and discretion.

· Ability to prioritize tasks and handle multiple projects in a fast-paced environment.