The Audit Support Supervisor’s primary focus is to manage the support of carrier invoice audit resolution. This role is responsible for managing audit/partner audit associates that execute various audit and administrative tasks needed to complete the carrier invoice audit process.

Duties and responsibilities:

• View and maintain select queues to ensure that invoices are being completed in an accurate and timely manner
• Communicate with carriers and customers via phone or e-mail to resolve invoice related issues, including but not limited to shipment billing, customer notification and proactive audit
• Uses research skills to troubleshoot customer invoice problems early and mitigate risk by proactively acting, sometimes with limited information or direction
• Provide training, direction and problem resolution associated with invoicing and disputes
• Establish and maintain carrier, customer and internal cross departmental relationships
• Communicates with leadership on team success, opportunities and provides guidance to management to continuously develop more efficient processes
• Manage team HR related tasks (timecards, PTO, reviews, disciplinary actions etc.)
• Other duties may be assigned as needed.

Qualifications:

• High school diploma or equivalent required
• Resumes must be submitted in English 
• Bi-lingual English/Spanish
• LTL logistics experience required
• Previous Billing, Audit or Customer Service experience required
• Previous managerial experience required
• Must be detail-oriented
• Must have excellent communication skills, written and verbal
• Knowledge of database software; internet software; TMS and Microsoft Office Suite
• Ability to calculate figures and amounts such as proportions, percentages, area, volume and density
• Ability to deal with problems involving several concrete variables in standardized situations